Skip to content
ChronicleHelp centerDownload

Troubleshooting

Fix invalid keys, billing errors, and rate limits

Translate common provider failures into reversible steps without exposing your API key.

5 minute readReviewed July 26, 2026
On this page

Invalid or revoked key

  1. Do not post the key anywhere.
  2. Open the provider's key dashboard and confirm the key is active.
  3. Create a replacement if needed.
  4. Clear the old key in Chronicle, save the replacement, and validate the model again.

Billing or credits required

Open the provider's billing page and confirm the API account, not a consumer chat subscription, has usable billing or credits. Anthropic commonly uses prepaid credits; OpenAI API billing is separate from ChatGPT; Google access depends on the project, region, tier, and selected model.

Quota or rate-limit error

Wait and retry after a short period. Reduce rapid saves while the queue catches up, select a lighter model, or request more capacity from the provider. Do not repeatedly validate the same model: validation itself makes a real request.

Was this guide not enough?

Tell us the Chronicle version, operating system, exact message, and the steps you tried. Never share an API key or creative file.

Ask the Chronicle team
AI & costsConnect a Google Gemini API key

Create, test, monitor, and revoke a Gemini key without sharing it with Chronicle support.

AI & costsConnect an Anthropic Claude API key

Create a Claude API key, understand prepaid usage credits, and monitor or revoke access.

AI & costsConnect an OpenAI API key

Create a project key, check API billing and usage, and rotate a key safely.

TroubleshootingAI says unavailable, unhealthy, or pending

Keep working locally while you check connectivity, provider settings, and queued AI jobs.